Privacy Policy

1. Introduction

Welcome to Kaijla ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer success platform.

By using Kaijla, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account (name, email address, company name)
• Use our services (customer data, interaction notes, health scores)
• Contact our support team
• Subscribe to our newsletter or marketing communications

2.2 Automatically Collected Information

When you use Kaijla, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2.3 Integration Data

When you connect third-party services (Salesforce, HubSpot, Intercom, etc.), we collect data from those services as authorized by you.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Improve and personalize user experience
• Communicate with you about updates, security alerts, and support
• Process your transactions and manage your account
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Analyze usage patterns to improve our platform

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

4.2 Service Providers

We may share your information with trusted service providers who assist us:

• Hosting and infrastructure (Netlify, Supabase)
• Email delivery (Resend)
• Analytics and monitoring
• Payment processing

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Row-level security (RLS) for multi-tenant data isolation
• Regular security audits and updates
• Access controls and authentication
• Secure password hashing

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal data
• Export: Request a portable copy of your data
• Opt-out: Unsubscribe from marketing communications
• Object: Object to processing of your personal data

To exercise these rights, please contact us at privacy@kaijla.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Kaijla is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: