Terms and Conditions

1. Agreement to Terms

By accessing or using Kaijla ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.

2. Description of Service

Kaijla is a customer success platform that provides:

• Customer relationship management tools
• Health score tracking and analytics
• Workflow automation
• Integration with third-party services (Salesforce, HubSpot, Intercom, etc.)
• Team collaboration features
• AI-powered insights and recommendations

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and current

3.3 Organization Accounts

When creating an organization account, you represent that you have authority to bind your organization to these Terms.

4. Acceptable Use

4.1 Permitted Use

You may use the Service for lawful business purposes in accordance with these Terms.

4.2 Prohibited Activities

You agree NOT to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or malware
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service
• Use automated scripts or bots without permission
• Reverse engineer, decompile, or disassemble the Service
• Remove or modify any copyright notices
• Use the Service to spam or harass others
• Share your account with unauthorized users

5. Your Data

5.1 Data Ownership

You retain all rights to the data you upload to the Service ("Your Data"). We do not claim ownership of Your Data.

5.2 License to Use Your Data

You grant us a limited license to use, store, and process Your Data solely to provide the Service to you.

5.3 Data Responsibility

You are responsible for:

• The accuracy and legality of Your Data
• Obtaining necessary consents to upload and process Your Data
• Complying with data protection laws (GDPR, CCPA, etc.)
• Maintaining backups of Your Data

5.4 Data Security

We implement reasonable security measures to protect Your Data, but cannot guarantee absolute security. See our Privacy Policy for details.

6. Payment and Billing

6.1 Subscription Plans

Access to certain features requires a paid subscription. Pricing is available on our website.

6.2 Payment Terms

• Fees are billed in advance on a recurring basis (monthly or annually)
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension

6.3 Price Changes

We may change our prices with 30 days' notice. Continued use after a price change constitutes acceptance.

7. Cancellation and Termination

7.1 Your Right to Cancel

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

7.2 Our Right to Terminate

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to the Service or other users

7.3 Effect of Termination

Upon termination, your access to the Service will cease. We may delete Your Data after a reasonable grace period. You should export Your Data before termination.

8. Intellectual Property

8.1 Our Rights

The Service, including all software, designs, text, graphics, logos, and trademarks, is owned by us or our licensors and protected by intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes, subject to these Terms.

9. Third-Party Integrations

The Service integrates with third-party services (Salesforce, HubSpot, Intercom, etc.):

• Third-party services are governed by their own terms and privacy policies
• We are not responsible for third-party services
• You are responsible for complying with third-party terms
• We may discontinue integrations at any time

10. Disclaimers and Limitations

10.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 No Guarantee

We do not guarantee that the Service will be uninterrupted, error-free, or secure. We may modify, suspend, or discontinue the Service at any time.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

12. Dispute Resolution

12.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@kaijla.com to attempt to resolve the dispute informally.

12.2 Governing Law

These Terms shall be governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.3 Jurisdiction

Any disputes shall be resolved in the courts of [Your Jurisdiction].

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

13.2 Severability

If any provision is found to be unenforceable, the remaining provisions will remain in effect.

13.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

13.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

14. Contact Information

For questions about these Terms, please contact us: